Return and Exchange Policy

Can I return a product I purchased from Range Star?

We'd be more than happy to help you return or exchange any product, in accordance with the terms outlined below.

Are there restrictions on which products can be returned or exchanged?

All new products can be returned or exchanged within 10 days of customer receipt. All sales are final after 10 days from the date of receipt.
The product must be new, in its original condition, and resalable. It cannot be returned or exchanged if the part has been installed or modified.
No return credit can be issued if the part has been installed, misused, or is in a non-resalable condition.
Parts ordered with special specifications or special import requests from the customer are not eligible for return or exchange, unless a manufacturing defect or non-conformance with the agreed specifications is proven.
Used spare parts are subject to a separate return policy, explained to the customer at the time of purchase, given the nature of these products as used items.

Cancelling an order before shipping

The customer has the right to cancel their order and receive a full refund of the amount paid at any time before the order is shipped by Range Star, without incurring any additional costs. The refund is issued within no more than 7 business days from the date of the cancellation request.

Who covers the cost of return shipping?

Returns will be shipped at the customer's expense, except in the following cases where Range Star covers the shipping cost:

A part different from the one ordered was sent.
The part arrived damaged.
The part does not match the specifications advertised at the time of purchase.

How do I submit a return or exchange request?

Please contact Range Star customer service through official channels (email, WhatsApp, or approved social media accounts), providing the following information: order number, reason for return or exchange, and a clear photo or short video showing the condition of the product or the visible defect.
The customer service team will review the request and inform you of approval or rejection within a reasonable period.
After approval, shipping instructions or part pickup arrangements will be provided based on the situation.
You will be notified of the status of your request as soon as the returned part is received and inspected by Range Star.

When can I expect a refund for the returned product(s)?

Refunds are issued using the same method used for payment.
The refund amount is issued within 1-3 business days of receiving and inspecting the returned product(s). After that, it takes 3-10 business days for the amount to reach your account, depending on the bank and payment method.

Warranty against manufacturing defects

Consumable products are not covered by warranty — such as filters, oils, lubricants, fluids, rubber seals, and normal wear-and-tear parts — due to their consumable nature.
The actual warranty period for each product (1 month, 3 months, or no warranty) is clearly stated on the product page on the website.
The warranty covers manufacturing defects only, and does not extend to consumable parts or parts subject to wear and normal use during routine maintenance.
If a manufacturing defect is proven within the stated warranty period, Range Star covers the shipping cost and offers the customer the option of an exchange or a refund, subject to part availability.
Range Star bears no responsibility for faults or damage resulting from: misuse of the original part, use of a spare part that does not match the required specifications, or installation/repair carried out by unqualified persons or parties.

How does the return process work when paying via Buy Now, Pay Later services (Tabby, Emkan)?

When a return is requested for an order purchased through one of the Buy Now, Pay Later services, the refund mechanism is determined based on the timing of the return request relative to the weekly financial settlement cycle agreed between Range Star and each financing provider:

Emkan: Financial settlement between Range Star and Emkan takes place every Tuesday. If the return request is processed before the Tuesday following the purchase date, Range Star refunds the full amount to the customer directly through the Emkan platform, without deducting any fees or commissions, since the amount is not yet due to Range Star. If the request is processed after Tuesday (i.e., after Range Star has received the amount from Emkan), Range Star is required to calculate the commission deducted by Emkan for that transaction and refunds the net amount to the customer directly after deducting it.
Tabby: Financial settlement between Range Star and Tabby takes place every Monday. If the return request is processed before the Monday following the purchase date, Range Star refunds the full amount to the customer directly through the Tabby platform, without deducting any fees or commissions, since the amount is not yet due to Range Star. If the request is processed after Monday (i.e., after Range Star has received the amount from Tabby), Range Star is required to calculate the commission deducted by Tabby for that transaction and refunds the net amount to the customer directly after deducting it.
The customer remains responsible for any financial obligations toward the installment provider, in accordance with that provider's own terms and conditions.
Range Star issues the refund within 1-3 business days from the date the returned product is received and inspected, whether the refund is made through the installment platform or directly by Range Star. Processing time and the actual arrival of funds to the customer may differ from the timeframe mentioned in the previous section (1-12 business days), depending on the applicable refund mechanism (via the installment platform or directly from Range Star).